1. What is your return policy?
You can refer to our Exchange and Returns policy for more information.
2. When will my order shipped?
Standard domestic shipping takes up to 10-15 business days. For all international orders, it might take 15-20 business days to be shipped. Also note that, some of our pieces are made to order and we can only ship your order after your chosen pieces are made. You will be notified once the item is shipped via our warehouse for which you will receive an email.
3. Can I cancel my order?
Once the order is placed on our website, and if you wish to cancel the order then kindly email us your full order number and name and other details at - info@aroundthecityshop.com within 12 hours from the time of placing the order. If you email us after 12 hours then no cancellations are allowed. If your order is already processed, which means the shipping process has started from our end within 12 hours from placing the order then also order cancellation will not be possible. If you still wish to cancel the order after 12 hours of placing the order on our website then we can only offer store credit in the form of a gift card which you can use for your further Around The City purchases. We take 2-5 business days to process the store credit from end.
4. Can I exchange or return a product?
Yes, you can. Kindly refer to our Exchange and Returns policy for more information.
5. Can I change my delivery address after my order has been placed?
Yes, you can requests for changes in delivery address. But we best suggest that changes are made before the order is shipped to avoid delays and hassles. Please reach out to us at info@aroundthecity.com. In case your order is already in transit, we will dispatch a new order to your updated delivery address only after the return for the previous shipment is done and any shipping charges will be paid by you.
6. Can I change my products after my order has been placed?
All purchases made on the website will be final. You would have to create another order to purchase other products.
7. What if I receive a damaged piece?
We ensure that every item that leaves our warehouse is quality checked, however if the customer receives an item with a manufacturing defect then we will replace it or refund the cost in the form of store credit as long as it is brought to our attention within 2 days after delivery of the order. We will require images for the same and the customer is required to submit images of the defective piece via the link available in the submit exchange/return request option on our website’s footer section. The item will be further inspected once it reaches back to us and then only we will either replace it with a new piece or offer store credit.
8. Do you offer discounts on first time purchases?
Yes, we do! You can use the code FIRSTORDER to get 10% off on your first order.
9. When will I get my refund?
Unfortunately, we do not have a refund policy. We offer store credit in form of gift card for return orders and we do offer exchange one time for exchange orders if there is a size issue.
10. How do I know what size fits me the best?
Pro tip- Always size up. If your chest and hip sizes come under two different sizes as per our size guide, then we suggest to simply go for higher size and then alter down wherever and however required.
11. Do you offer in-house alterations for the purchased products?
No, we don't have in-house alteration service available at the moment.
12. Do you offer customisation?
Yes, we do offer only SIZE customisation. You can simply place a order on our website for the size closest to your measurements and write an email for the same with a subject line,"CUSTOM ORDER." After which our team member will get in touch with you with all the detailed measurements needed from your end and once that is received on email we begin your piece at our workshop. However, please note that custom order's dispatching time is 15 days from the day we receive your email. And for the same, we do not offer any exchanges/returns or cancellations.
