Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Get in touch - info@aroundthecityshop.com | Mon-Fri-10 am to 5pm
Free Shipping for orders above ₹5,000 • Use code “FIRSTORDER” to avail 10% off on your first purchase
Exchanges/Returns & Cancellation Policy
Exchanges and Returns are only eligible if the product fulfils the following criteria below -
-The product will only be eligible for an exchange or return, provided the product is in the same condition and should not be damaged/used/altered/ washed and all the original tags should be in place.
-Any pieces that have stains of any kind, perfume smell, will not be eligible, hence kindly make sure that this does not happen while trying on the garments.
-The original pieces should be delivered to our warehouse address after which only we will issue store credit for a return order or arrange for an exchange piece for an exchange order.
- Please note, if in any case your pin code "non-serviceable" then you will have to paste a courier slip that we will send it to you across email, for the package to be picked up successfully for any exchange or return.
-This process takes 3-5 business days.
- Exchange of an item is eligible but it is subject to availability (Size and Style).
-Items are eligible for exchange only once and the reverse shipment fee of Rs.150 will be borne by the customer to send the initial order back to us. –
Customers can exchange an item with same value or higher value item only. –
Please note that, only after the original order reaches back to our warehouse then only we dispatch the new item of exchange.
-For returns, we will issue a store credit under the same order number and the store credit will be issued once the order is returned back to us.
-Do note, that the store credit in form of a gift card will only cover the price of the purchased item and does not cover delivery fees.
-The delivery fees or reverse shipping charges are non-refundable.
-A reverse shipment fee of Rs.150 will be charged to the customer to send us back the item to our warehouse.
- Returns is not provided for any discounted items or items on Sale.
What if I receive a damaged piece?
We ensure that every item that leaves our warehouse is quality checked, however if the customer receives an item with a manufacturing defect then we will replace it or refund the cost in the form of store credit as long as it is brought to our attention within 2 days after delivery of the order. We will require images for the same and the customer is required to submit images of the defective piece via the link available in the submit exchange/return request option on our website’s footer section. The item will be further inspected once it reaches back to us and then only we will either replace it with a new piece or offer store credit.
What if I want to cancel the order?
Once the order is placed on our website, order cannot be cancelled.
Please drop us an email for any further assistance needed - info@aroundthecityshop.com
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