Exchanges/Returns & Cancellation Policy
Raise an exchange or return request within 14 days from the date when the product is delivered to the customer. After 14 days we do not accept exchanges/returns. Any custom made orders are not valid for exchanges/returns. No exchanges or returns for any discounted items or items on sale.
Please note that at the moment, exchanges and returns are only allowed for domestic orders and only eligible if the product fulfils the following criteria below -
The product will only be eligible for an exchange or return, provided the product is in the same condition and should not be damaged/used/altered/ washed and all the original tags should be in place. Any pieces that have stains of any kind, perfume smell, will not be eligible, hence kindly make sure that this does not happen while trying on the garments. The original pieces should be delivered to our office address after which only we will issue store credit for a return order or arrange for an exchange piece for an exchange order.
Exchange of an item is eligible but it is subject to availability. Items are eligible for exchange only once and the reverse shipment fee of Rs.150 will be borne by the customer to send the initial order back to us. Only after the original order reaches back to our warehouse then only we dispatch the new item of exchange.
For returns, we will issue a store credit under the same order number and the store credit will be given in the form of a gift card once the order is returned back to us. Do note, that the store credit in form of a gift card will only cover the price of the purchased item and does not cover delivery fees. The delivery fees are non-refundable. A reverse shipment fee Rs.150 will be charged to the customer to send us back the item to our warehouse.
For a seamless exchange or return, kindly note that the items must be securely packed in its original packaging while at the time of pick up.
Please note, that only authorised returns/exchanges of the garments will be accepted, without our authorisation, any garment sent to us will be not be entertained.
What if I receive a damaged piece?
We ensure that every item that leaves our warehouse is quality checked, however if the customer receives an item with a manufacturing defect then we will replace it or refund the cost as long as it is returned to us in 14 days return period. We will require images for the same and the customer is required to submit images of the defective piece via the link available in the submit exchange/return request option on our website’s footer section. The item will be further inspected once it reaches back to us and then only we will either replace it with a new piece or refund the amount.
What if I want to cancel the order?
Once the order is placed on our website, and if you wish to cancel the order then kindly email us your full order number and name and other details at - email@example.com within 12 hours from the time of placing the order. If you email us after 12 hours then no cancellations are allowed. If your order is already processed, which means the shipping process has started from our end within 12 hours from placing the order then also order cancellation will not be possible. If you still wish to cancel the order after 12 hours of placing the order on our website then we can only offer store credit in the form of a gift card which you can use for your further Around The City purchases. We take 2-5 business days to process the store credit from end.
Unfortunately, we do not have a refund policy at the moment.
Please drop us an email for any further assistance needed - firstname.lastname@example.org