FAQs

FAQ’S

1. What is your return policy?

 

You can refer to our Exchange/Returns & Cancellation policy for more information.

2. When will my order shipped?

 

Standard domestic shipping takes up to 10-15 business days or sometimes even more if the purchased pieces are made to order. For all international orders, it might take 15-20 business days to be shipped. Also note that, some of our pieces are made to order and we can only ship your order after your purchased pieces are made. You will be notified once the item is shipped via our warehouse for which you will receive an email.

3. Can I cancel my order?

 

Once the order is placed on our website, order cannot be cancelled.

4. Can I exchange or return a product?

 

Yes, you can. Kindly refer to our Exchange/Returns & Cancellation policy for more information.

5. Can I change my delivery address after my order has been placed?

 

Yes, you can requests for changes in delivery address. But we best suggest that changes are made before the order is shipped to avoid delays and hassles. Please reach out to us at info@aroundthecityshop.com. In case your order is already in transit, we will dispatch a new order to your updated delivery address only after the return for the previous shipment is done and any shipping charges will be paid by you.

 

6. Can I change my products after my order has been placed?

 

All purchases made on the website will be final. You would have to create another order to purchase other products.

7. What if I receive a damaged piece?

 

We ensure that every item that leaves our warehouse is quality checked, however if the customer receives an item with a manufacturing defect then we will replace it or refund the cost as long as it is returned to us in 7 days return period. We will require images for the same and the customer is required to submit images of the defective piece via the link available in the exchange/return section on our website’s footer section. The item will be further investigated once it reaches back to us and then only we will either replace it with a new piece or refund the amount. 

 8. Do you offer discounts on first time purchases?

 

Yes, we do! You can use the code FIRSTORDER to get 10% off on your first order.

9. What about exchanges and returns? 

 For exchanges and returns, kindly read our exchange and returns policy.

10. When will I get my refund?

 

Unfortunately, we do not have a refund policy. We offer store credit in form of gift card for return orders and we do offer exchange one time for exchange orders. 

11. How do I know what size fits me the best?

Pro tip- Always size up. If your chest and hip sizes come under two different sizes as per our size guide, then we suggest to simply go for higher size and then alter down wherever and however required. 

      12. Do you offer in-house alterations for the purchased products?

No we don't have in-house alteration service available at the moment.

      13. Do you offer customisation?

No we do not offer customisation at the moment.